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Article from SF Gate.

“Facebook tapped a major public relations firm to plant negative stories about archrival Google’s competing services, the social-networking giant acknowledged after being effectively caught red-handed by an online news site.

The episode highlights the increasing friction between two of the most prominent companies in Silicon Valley as they battle over talent, acquisition targets and now public perception. It also underscores the growing importance of strategic communications in the competitive arsenal for information companies, whose success depends on winning the trust of users.

But largely, it’s an embarrassing backfire for Facebook, as the clumsy PR stunt has grabbed attention instead of the issue the company was hoping to spotlight.

“This allows Google to appear to be the good guys and Facebook the bad guys,” said Carl Howe, analyst with the Yankee Group.

In recent weeks, public relations firm Burson-Marsteller reportedly shopped around stories that raised privacy concerns about Google’s Social Circle service to influential voices, including USA Today reporters and privacy blogger Christopher Soghoian.

The plan began to unravel after Soghoian posted the pitch online, revealing that Burson had offered to help write and place an opinion piece in the Washington Post, Politico and elsewhere. USA Today followed up with a story suggesting the firm was engaged in a “whisper campaign” to spread negative news about Google and concluded that the claims were “largely untrue.”

The mystery remained about which client was behind the PR effort until the Daily Beast reported that Facebook, when confronted with evidence, had fessed up.

Facebook mostly defended its actions Thursday, saying no “smear” campaign was “authorized or intended.”

“Instead, we wanted third parties to verify that people did not approve of the collection and use of information from their accounts on Facebook and other services for inclusion in Google Social Circles,” the statement read. “We engaged Burson-Marsteller to focus attention on this issue, using publicly available information that could be independently verified by any media organization or analyst. The issues are serious and we should have presented them in a serious and transparent way.”

Social features

Google has increasingly been weaving social features into its services, notably adding “social search results” that include things like the public Twitter updates from a person’s connections that might be relevant to a given query. Google pays Twitter for that information feed.

The initial pitch from Burson claimed that Google is also scraping data from sites like Facebook, MySpace and Yahoo, and revealing secondary connections – say, the friends of your friends – without the permission of users. Google didn’t respond to inquiries from The Chronicle.

Facebook has been on the receiving end of plenty of privacy criticism itself for, among other things, increasing the amount of information that is accessible without asking permission from members.

Burson both defended and apologized for its role in the incident. The company said it was raising fair questions, but acknowledged that the approach “was not at all standard operating procedure and is against our policies, and the assignment on those terms should have been declined.”

The fact that one tech company was pitching negative stories about another comes as little surprise to many journalists, but for the general public, it sheds a glaring and unflattering light on how parts of the industry operate. Big-league public relations is often a bare-knuckle affair, focused as much on bashing rivals as lauding oneself or clients.

Not uncommon

Different companies operate according to different standards, but it’s not uncommon for major businesses to attempt to draw the eyes of journalists to the questionable practices of rivals, by highlighting issues they might not have noticed or sharing damning documents.

“It is a staple of the political and public relations world to not only tell the attributes of your own client, but to voice the demerits of one’s opposition,” said Sam Singer, president of Singer Associates Inc., a crisis PR firm in San Francisco.

The major reason this incident became big news is that Burson didn’t disclose the client it was working for, a violation of standard industry practice, he said. The ethics policies of the Public Relations Society of America state that members shall: “Reveal the sponsors for causes and interests represented.”

Journalists readily take the off-the-record bait, often without disclosing the source of the information, because the information helps them produce scoops or uncover new angles.

Reporters shouldn’t dismiss such information out of hand, because sometimes it’s the only way it can be obtained, but they shouldn’t simply run with it either, said Joe Skeel, executive director of the Society of Professional Journalists.

“It’s like any tip you get anywhere,” he said. “It’s incumbent on every journalist to check out the facts and make sure it’s credible before going forward.”

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Article from GigaOm.

“A year and a half ago, I spent a few hours at the offices of Hunch, a New York-based startup, learning about their decision engine. By asking you seemingly random questions, the engine helped you make decisions. Hunch’s engine was a nice way to aggregate what you liked, then help you find information based on that assumption. For me, the real potential of this decision engine was commerce, and that’s why I thought perhaps Amazon should buy Hunch. It could use the decision engine to help customers sift through the ever-expanding array of offerings and make purchasing decisions. That little kernel of an idea still looms large in my thinking, especially as I wonder what the future of media and e-commerce looks like.

Social Spending

Last week, I was chatting with Lightspeed VC’s Jeremy Liew, who has invested in companies such as Bonobos, ShoeDazzle and LivingSocial. He pointed out that the first phase of e-commerce was about shopping for staples. It was utilitarian, and he pointed to the success of companies such as Diapers.com, Amazon and Zappos. The next phase of e-commerce is about recreational shopping, and as a result, it needs to be a more fun and social experience.

No wonder there seems to be a growing obsession with companies such as Groupon and LivingSocial, part of an amorphous category called “social commerce,” which means different things to different people. Elizabeth Yin, co-founder of the wedding apparel shopping service Shiny Orb, wrote in a guest column: “the social shopping space is comprised of e-commerce sites that facilitate interaction among customers as part of a shopping experience.”

If that is indeed the case, I have to say today’s social commerce companies need to build deeper social experiences. But how? And where does social commerce go from here?

Enter the “Interest Graph”

In July 2010, Chris Dixon — co-founder of Hunch — noted we would soon enter a phase where “one graph to rule them all” will give way to more-focused, social graphs built around concepts such as taste, location and trust. In other words, these concepts could become the underpinning of what is now generically known as the interest graph.

At its very core, the interest graph is a way to organize a social network based on people’s interests. For instance, if you’re a fan of Charlie Sheen and Lindsay Lohan, it’s clear self-destructive Hollywood stars and their lives are what you’re interested in. The interest graphs are built through various mechanisms: by following people whom you deem as experts, through your likes and shares, etc. In the middle part of the last decade, we tried to do this through tags.

These interest graphs are more like mini-Twitters. Just as you can follow someone — Will Ferrell, for example — without being his friend, you can have an asymmetrical relationship with someone who has similar musical interests or taste in watches. As a blogger for Asset Map, a San Francisco-based startup, noted:

Music, movies, books, articles — these are all things where people have tastes that aren’t always influenced by friends — or at least not a big group of your friends. It’s no surprise to me that the most successful music services so far are things like Last.fm and Pandora that are far more organized around your musical interest graph than your musical social graph (AssetMap Blog)

Interest Graph + Commerce = Transactions

Interest graph, for me, is the underpinning of a new kind of e-commerce experience. Think of it as a new kind of social commerce experience that goes beyond the notion of group shopping (Gilt Groupe, Groupon), shopping communities and recommendation engines. When Apple launched Ping, its music-oriented social network last year, to me it represented a template for social commerce.

Since Ping’s launch, I’ve downloaded songs based on the likes and recommendations of people who are not necessarily my friends, but who I follow because they have good taste in music. Sure, I have friends who are good at picking tracks, but Ping’s social layer has helped me discover new artists.

A few years back, I met Jeff Bezos and asked him why he was buying up content sites. I suspected the Amazon founder wanted to eliminate the “advertising” between commerce and content. If you remember, in 2007, Amazon bought DPreview, a digital camera community, and later acquired IMDB, a movie database.

As always, Bezos was a little ahead of the curve. In the post-Facebook, post-Groupon world, one can see a new kind of symbiotic relationship emerge between the interest graph and the “sellers.”

The concept is no different from enthusiast magazines of the past, such as Stereo Review, except there are “network effects” at play. Network effect, according to the Wikipedia definition is, “the effect that one user of a good or service has on the value of that product to other people.”

While enthusiast magazines were limited by the geographic boundaries and dollars publishers could spend on attracting new customers, in the Internet age, the network allows us to spread the word at a rapid clip, especially amongst people with similar interests. More importantly, since sellers can target the exact interest graph they want, they can skip advertising entirely. Instead, they can come up with an actual offer that leads to a transaction.

For entrepreneurs, I believe there are opportunities to create unique experiences around the concept of “interest graphs” that can be built off the backs of uber-networks such as Facebook and Twitter. These networks can help find the right kind of audience to build a viable channel for new commerce experience.”

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Article from TechCrunch.

“$41 million. From Sequoia Capital, Bain Capital, and Silicon Valley Bank. Pre-launch.

That’s how much a brand new startup called Color has to work with. Your eyebrows should already be raised, and here’s something to keep them fixed there: this is the most money Sequoia has ever invested in a pre-launch startup. Or, as the Color team put it, “That’s more than they gave Google.”

But the founding team goes a long way toward explaining it. Headed by Bill Nguyen — who sold Lala to Apple in late 2009 — the company has attracted a wealth of talent. It has seven founders including Nguyen and company president Peter Pham, who previously founded BillShrink. And its chief of product is DJ Patil, who was previously LinkedIn’s chief scientist.

So what exactly is Color?

Update: The application is now available for the iPhone at Color.com. Android is coming.

At first glance, it looks like another mobile photo app, like Path, Instagram, or PicPlz. You take snapshots with your mobile phone (the app supports both Android and iOS at launch) and they appear in a stream of photos. And there aren’t even any of those trendy lenses to spruce up your images. Sounds pretty basic, right?

But the beauty of Color stems from what it’s doing differently. Unlike Instagram and Path, there isn’t an explicit friend or following system — you don’t browse through lists of contacts and start following their photo stream. Instead, all social connections in the application are dynamic and established on-the-fly depending on whom you’re hanging out with. And your photos are shared with everyone in the vicinity. In some senses this is the Twitter of photo apps — it’s all public, all the time (I’m ignoring Twitter’s protected tweets, since most people don’t use them). Another way to look at it: it’s almost the complete opposite of Path, which is built around sharing photos with an intimate group of friends.

It’s difficult to explain what Color does with a bullet list of features, so I’ll try painting an example that hopefully demonstrates how it works.

Say you walk into a restaurant with twenty people in it. You sit down at a table with four friends, and start chatting. Then one of your friends pulls out their phone, fires up Color, and takes a snapshot of you and your buddies.

That photo is now public to anyone within around 100 feet of the place it was taken. So if anyone else in the restaurant fires up Color, they’ll see the photograph listed in a stream alongside other photos that have recently been taken in the vicinity.

In a crowded area these streams of photos will get noisy, so Color also has some grouping features. Tell it which four people you’re eating with, and Color will create a temporal group with a stream of just the photos you and your buddies have taken. But here’s the twist: because everything on the service is public, you can also swipe to view other groups, to see what the tables next to you are snapping photos of. And you can always jump to the main stream, which shows a mishmash of photos taken by everyone.

It takes some time to wrap your head around, and my time with the app was limited, so I can’t really vouch for how well it works. But there’s some very interesting technology that’s working behind the scenes to make Color more than just a simple group photo app.

First are the social connections, called your Elastic Network. All of your contacts are presented in a list of thumbnails ordered by how strong your connection is to that user. Whenever Color detects that you’re physically near another user (in other words, that you’re hanging out), your bond on the app gets a little stronger. So when you fire up the app and jump to your list of contacts, you’ll probably see your close friends and family members listed first. But if you don’t see a friend for a long time, they’ll gradually flow down the list, and eventually their photos will fade from color to black-and-white.

These social connections are important because they’re the only way to view a stream of photos beyond those have been taken near you. If you fired up Color in that restaurant example from earlier, you’d only be able to see photos that had been taken by friends and strangers within 100 feet of that restaurant. That is, unless you jump to your social connections. Tap on your best friend’s profile photo, and you’ll then be able to see all of the photos that have recently been taken within 100 feet of them. In other words, Color is trying to give you a way to see everything that’s going on around you, and everything that’s going on around the people you care about.

The Groups feature also makes use of this elastic network. In the restaurant example above, the application would likely already know who your friends were based on your previous interactions and would automatically place them in the same group — you wouldn’t have to manually do it yourself.

Color is also making use of every phone sensor it can access. The application was demoed to me in the basement of Color’s office — where there was no cell signal or GPS reception. But the app still managed to work normally, automatically placing the people who were sitting around me in the same group. It does this using a variety of tricks: it uses the camera to check for lighting conditions, and even uses the phone’s microphone to ‘listen’ to the ambient surroundings. If two phones are capturing similar audio, then they’re probably close to each other.

So far I’ve described a compelling and unique photo app with some neat tricks. But how exactly is Color going to make “wheelbarrows of cash”, as Nguyen says?

At this point the company is still very early on, but it eventually plans to offer businesses a self-serve platform for running deals and ads as part of the Color experience (you fire up the app to see the photos being taken around you, and you also see the special of the day, for example).

But that’s just the start. Nguyen has visions of fundamentally changing some aspects of social interaction and local discovery with the app, which he considers part of the so-called Post-PC movement. Using all of the data being collected (remember, the app is taking advantage of all of your phone’s sensors), Color hopes to eventually start recommending nearby points of interest, and maybe even interesting people.

There are still plenty of questions, even about the existing service. This kind of voyeurism — you’re sharing photos with the world and looking at photos from strangers — could take a while to get used to. People may reject it entirely. Or it may be completely addictive. There’s really no way to tell until people start using the app in the wild.

The future is unclear, but promising. And with this much money in the bank and a staff of 27, Color has plenty of time to hone in on what works.”

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As a technology scout, I often look for new behaviors of consumers in order to predict technology evolutions. After some time looking into the GroupOn trend, I have started to form a mental understanding of sorts. The stakes are high and the social shopping trend presents a new prosperous businessmodel and most large online companies are making the move to harness the trend. Let me explain the separate parts that forms my picture and what it all means.

1. eBay – the online fleamarket.

Looking at what today is widely accepted as a stunning success and moneymachine – eBay took the private entrepreneur online. Craigslist and similar services continue to provide broad audiences for the private seller. The shift from paper to online generated a larger audience and more interest for the second-hand market.

2. Facebook – networking our life.

Through the introduction of online social networks like Friendster, MySpace, Bebo, Twitter and Facebook, personal networks got joined together online. The effects of “Faceboking” you social life is a transparency that newer been visible before. New “check in” services from GPS enabled mobile devices further expose our location and automatically connects us with unknown people on the same location.

3. iPhone – making applications smarter.

As mentioned above, “check in” services like “Places” on Facebook, Loopt, Gowalla and Brightkite brought the social context to the mobile device though their “check in” features. Together with Twitter and Facebook mobile, the social and contextual dialogue is more and more becoming a way of using the technology.

The New, New Market!

So, based on these three separate innovations,a new market is emerging – Social Shopping. Sure, not all new in its core – Amazon have for long had recommendation and 3:rd party providers of used products. But, if I look closer on the trend, and take into consideration the companies that have announced that they are testing similar products – it will be a fierce battle ahead.

GroupOn is the one stealing all the headlines right now, IPO rumors are spreading and the race is on for becoming the leader of the pack. Nr. 2 on the market – Living Social are playing catch up. Recently I was invited to sign-up for Facebook Deals, a service originally launched last year and currently going through updates similar to GroupOn and Living Social. Goggle is testing its Google Offers. Microsoft is using it´s Bing to for similar services.

What does it mean?

What does all this mean you might think. I fell it’s a contextual shopping trend that moves the web 2.0 into a truly social value experience. If you are shopping for something and have the mobile device, you will be able to utilize your location and seek out good deals close to where you are, when you want it. The technology evolution exemplified by iPhone and Android phones with location awareness embedded is the technology enabler. Facebook networks are the social context and audience for spreading the word and eBay entrepreneurs can chase deals and post them on the social shopping sites to generate a self-serving ecosystem that becomes a machine in it self.

One might think that this technology trend, contrary to social networks of relationships (which are personal and limited) like Facebook, have enough room for more than one or two major services. As the trend relies on action rather than relation, its a active usage and active user who drives the equation – on Facebook, it’s all a matter of who you know.

Implications

The biggest question for me is if Facebook will succeed in incorporating their Facebook Deals service into the private social networks as a natural extension of smaller, often local groups of a few hundred people, as seem to be the norm of the personal networks on Facebook. If they succeed, they will steal the market from the pioneers like GroupOn and Social Living and further solidify their position as the premier social destination on the net, if not Facebooks value will decline as a result and focus might shift. Google, Amazon and Microsoft will steal their fair share of the market place, as they own large audiences and often “host” a mature audience searching for little less cool and less hip offerings – with high trust and reliability.

The race is on!

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Article from NyTimes.

“With Facebook’s membership approaching 600 million, and more features and apps continually being added to the site, it sometimes seems as if it’s the only social network around. But it’s not the only one, even if it’s dominant. Specialized networks are catching on with users who prefer a more focused way to share photos, videos or music, or who simply don’t want everyone on Facebook looking at their pictures.

Some of these networks leverage the existing huge audiences of Facebook or Twitter to let their users reach the maximum number of friends. But if you’re worried about Facebook’s potential privacy holes and want to steer clear of them, there’s a network for that, too.

INSTAGRAM Instagram, a photo-sharing network based around a free app for Apple’s iPhone, is the breakout hit of specialty social networks. The service, which was introduced in October, says that more than a million users have already signed up.

Instagram’s secret weapon is its built-in photo filters, which modify your pictures before you upload them. Some effects are corny, but some — like the sepia-inspired Early Bird filter or the soft-color Toaster — work wonders at removing the often harsh lighting and jarring colors of cellphone photos. With the help of the filters, the images may look better than those uploaded to other social sites, like Facebook.

Davin Bentti, a software engineer in Atlanta, uses Instagram to control where he posts photos.

“Instagram lets me share photos on Facebook, Twitter, Flickr, Posterous, Tumblr and Foursquare,” he said. “When I take a photo, I can put it everywhere without having to think much about it. But I can also put it only where I want it to go.”

For example, Mr. Bentti said, he skipped Twitter when posting a recent photo of his dog, because his Twitter followers are mostly professional colleagues.

To get started, download the free Instagram iPhone app, and sign up for an account. If you own an Android phone, be patient; an app for that operating system is in the works, the company said.

To find friends to share your photos with, start the app and tap the Profile option at the bottom right of its screen. Instagram offers several ways to find people: log in to Facebook or Twitter to see lists of your friends there who are already signed up with Instagram; search your phone’s contact list to match the e-mail addresses with existing users; send invitations to those in your contact list who have not yet signed up; search Instagram’s database of users and usernames; browse a list of suggested users whom the company has deemed worth following for their photos.

“We don’t see ourselves as an alternative” to Facebook, said Kevin Systrom, Instagram’s chief executive. “We see ourselves as a complement, to allow for sharing on multiple networks, all at once.”

PATH Path, a photo and video sharing network, also sees itself as an enhancement to Facebook; users can log in to Facebook to find Path users to share with. But Path limits the sharing to 50 friends at most, rather than with everyone you know. And you can’t post your Path photos to Facebook itself. Your friends need to check their Path app or Path’s Web site to see your images.”

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